THE FRAMED IQ SERVICE SERIES
Designing and installing a world-class smart home is only the first step. To ensure your system remains fast, secure, and compatible with the latest industry standards, we offer tiered service memberships tailored to your needs. From basic hardware protection to a full-service technical concierge, our plans remove the complexity of home technology so you can simply enjoy the experience. Select a plan below to activate your lifelong home support.
TIER 1: THE PROTECTION PLAN
$29.99 / month
Best for: The homeowner who wants an insurance-style safety net for their hardware investment.
Hardware Lifecycle Protection: We extend manufacturer support through a prorated credit system. If a component fails, you receive a predictable discount toward the newest replacement model based on the age of the original device.
Logistics & RMA Management: We handle the headache of hardware procurement. If a device fails, we manage all manufacturer communications, shipping, and returns so you never have to deal with tech support.
Preferred Member Pricing: Enjoy exclusive Framed IQ wholesale rates on all future hardware additions or system expansions.
Digital Infrastructure Archive: We maintain a secure master record of your home’s unique technology map—including device IDs, wiring diagrams, and warranty data—making future upgrades or property sales seamless.
Tier 2: The Pro-Performance Plan
$59.99 / month
Best for: The busy homeowner who wants "zero-hassle" living and high-priority service.
Includes Everything in Tier 1: You receive all the benefits of the Protection Plan, including the hardware credits, logistics management, and digital archive.
Zero-Cost Labor Guarantee: Eliminate service call fees and hourly rates. If a device needs troubleshooting, hardware swaps, or system maintenance, our expert labor is 100% included in your membership.
Priority Service Scheduling: Subscribers move to the front of our service queue. You receive a dedicated 24-hour response for technical triage and "VIP Priority" status for the next available on-site service slot.
Bi-Annual "Precision" Visits: Every 6 months, we perform a comprehensive on-site system refresh where we recharge all battery-operated devices, clean camera lenses, and verify all physical connections.
System Health Oversight: During your bi-annual visit, we perform a full "System Health Audit" to manually push firmware updates across your entire ecosystem, ensuring your smart home hubs and connected devices are secure and running the latest stable versions.
Tier 3: The Concierge "Next-Gen" Plan
$79.99 / month
Best for: The tech enthusiast who wants the latest gear and a future-proofed home.
Includes Everything in Tier 2: You receive all the benefits of the Pro-Performance Plan, including the bi-annual maintenance visits, priority scheduling, and zero-cost labor.
100% Hardware Replacement: This tier upgrades your hardware protection. If a covered device fails, it is replaced at zero cost to you. No prorating, no hardware fees, and no labor charges.
The "Brain" Refresh: Technology moves fast. Every 2 years, we proactively swap your central processor or smart hub with the newest model available to ensure your home stays fast and compatible with the latest industry standards.
Obsolescence Protection: If a specific sensor or peripheral becomes unsupported by the manufacturer, we replace it with the newest equivalent model at no additional hardware or labor cost.
Annual Lifestyle Scene Consultation: A 1-on-1 session with a Framed IQ expert to refine your automations. We’ll build new custom lighting scenes, "Vacation Modes," or holiday routines tailored specifically to your current lifestyle.
ACTIVATE YOUR HOME SUPPORT.
Technology is only as good as the service behind it. We provide the professional oversight required to keep your system fast, updated, and secure year after year. Provide your details to transition into a dedicated support plan or to ensure your system remains under expert care.